Purchase DomainDomain FAQs
2. What do technical terms like MX Record mean?
3. Do you offer FTP access?
4. My new domain doesn't go anywhere - how do I set it up?
5. How do I set up emails for my new domain?
6. How do I change the nameservers?
7. Does it cost anything to transfer my domain name?
8. How do I transfer my domain out?
9. How do I transfer my domain in?
10. What happens if my application is rejected?
REGISTRAR INFORMATION
@UK-PLC
Tag: CALLEVA
Primary Nameserver: NS0.CAMBLUE.CO.UK
Secondary Nameserver: NS0.UKPLC.NET.UK
MX Record: MAILSERVER.UK-PLC.NET
TECHNICAL TERMS
- DOMAIN:
The top level user friendly web address. A domain requires a NAMESERVER and an MX RECORD to function correctly. It also has an associated TAG. - TAG:
The name of the controller of the domain name (ie the people allowed to update the nameservers) - NAMESERVER:
The name of the computer used to point your domain name at your URL - URL:
The 'user friendly' web address of your website (usually of the form http://www.mysite.co.uk) - IP ADDRESS:
The 'computer friendly' web address of your website (usually of the form http://212.22.96.40) - DNS (Domain Name System):
DNS is a database that translates 'user friendly' web addresses to 'computer friendly' web addresses. - MAILSERVER:
A computer that stores emails or forwards e-mails - MX Record:
Similar to a NAMESERVER address - this points to the address of the computer responsible for handling emails to a domain.
DO YOU OFFER FTP ACCESS?
With a standard domain name, you do not get any FTP access.
When you buy a domain name, you can get a free @UK PLC website - these are editable through the online editor at http://www.uk-plc.net.
If you would like to find out more about our hosting packages, please visit http://www.uk-plc.net/hosting
You'll need to find a hosting company who do offer FTP access - if you’ve already bought the domain name from us you can apply to have it transferred to their control.
DOMAIN SET UP
As we are the hosting company for your domain you can redirect your website to another webpage, this can be hosted by another company or by ourselves. You can also redirect your domain to the free webspace that you will receive with your company account.
To change the URL redirection, please select this option and enter the URL you wish your domain to be redirected to i.e:
websites.uk-plc.net/your_company_name
Can this be changed? Yes - Just log in again and make the change.
How long before the change is applied? 30 minutes, 36 hrs if changed on the day of registration.
EMAIL SET UP
With a standard domain name, you get e-mail forwarding for domain names. This means you must have an existing e-mail account, and e-mails to your domain will be forwarded to your existing account.
It also means that when you reply the email comes from your existing account.
As we are the hosting company for your domain you can have up to 10 Free Email forwarding address.
To add/amend or delete Email for your domain, please select this option from the @UK Domain Director and enter the recipient for the domain and forwarding address to where these should be sent, in the following example Hostmaster will forward to Hostmaster@UKplc.net while Info will be forwarded to 2 email address’ First@UKplc.net And Second@UKplc.net.
| Name | Domain | Forward To |
| Hostmaster | @MyDomain.com | Hostmaster@UKplc.net |
| Info | @MyDomain.com | First@UKplc.net; Second@UKplc.net |
Can this be changed? Yes - Just log in again and make the change.
How long before the change is applied? 30 minutes, 36 hrs if changed on the day of registration.
If you are interested in our full email hosting packages, please visit http://www.uk-plc.net/webmail
POP3 and SMTP services are part of our webmail packages and are not part of the standard domain name purchases.
You can find out more about domain names by visiting
our support forum at http://forum.uk-plc.net
NAME SERVER
As we are the administrators for your domain, you can select another company to host your Website and Email forwarding.
To do this, enter the NAME of both the Primary and Secondary servers not the IP address, Our servers are listed below as an example:
Primary Nameserver: NS0.CAMBLUE.CO.UK
Secondary Nameserver: NS0.UKPLC.NET.UK
Can this be changed? Yes - Just log in again and make the change.
How long before the change is applied? 24-36 hours
DOES IT COST ANYTHING TO TRANSFER MY DOMAIN NAME?
Transfers In to @UK - Are free of charge.*
HOW DO I TRANSFER MY DOMAIN NAME OUT?
Important! Changes in the international domain name registration system means that if you do transfer out your domain name, then your new domain administrator MUST transfer in the domain immediately. Otherwise it is possible that a rogue administrator may take control of your domain.
Nominet: .uk domains - Administration
As we are the current administrator of your domain, we can also change the IPS-TAG, this will change the administration of the domain to your selected company.
Contact your selected administrator and ask for their IPS-TAG ID, once you have this please log into your @UK account, click on set up Domain in the @UK Domain Director. To the right of the Domain there is an option to "Change TAG", then enter your new provider’s IPS-TAG.
Can this be changed? : No - Once changed contact the new administrators.
How long before the change is applied? 4 Hours
Internic: All other domains - Administration
To transfer the administration of a gTLD, this is done in 2 parts, selecting the Transfer Out only authorises the domain transfer. You must also contact a company that you would like to become the new administrator for the domain.
Can this be cancelled? Yes - Only in the first 3 days
How long before the change is applied? 5-9 Days
Restrictions: Domains cannot be transferred within 60 days of being registered.
If you require any further information about the above topics please send an Email to Hostmaster@UKplc.net and enter “Domain Name Director” into the subject heading.
HOW DO I TRANSFER MY DOMAIN NAME IN?
To Transfer Nominet Domains(.UK) IN to @UK PLC from another provider:
Please contact your current provider and ask that they change the IPS-TAG to CALLEVA.
Allow 72 hours (depending on your provider).
To Transfer Internic Domains (.COM .NET .ORG .INFO .BIZ) IN to @UK PLC from another provider:
This can only be done if the domain was created over 60 days ago (Internic rules).
We can then raise a Transfer request with your current provider, they should email you asking to confirm the transfer. Allow 5 days (depending on your provider).
Please email support@ukplc.net with the domain name and the username of your account.
WHAT HAPPENS IF MY APPLICATION IS REJECTED?
Common reasons for a domain name being rejected are:
* The Domain Name does not match the company name (ltd.uk and plc.uk)
* The name may be under a 'redemption period' or 'REGISTRAR-LOCK' (TLDs).
You can check the latest 'who is' status at www.internic.net
* Its current status is 'detagged' which means it should come up for renewal at some point in the future (Nominet do not disclose the exact date). You can check the latest 'who is' status at www.nominet.net
We will email you if your name is rejected - just reply to let us know if you would like us to attempt to register another similar domain name for you, or if you would like a refund.