Delivery & Returns

Summary of Credits and Returns Policy
Please refer to our Full Terms & Conditions 

1.        Prices – ( T&C Section 3, paragraphs a – c)

·          The current Price List annuls and replaces all previous lists.

·          All prices are quoted exclusive of Value Added Tax.

·          All prices are quoted Ex Works. The Libra Company (“Libra”) reserves the right to charge for delivery to the customer’s premises as below.

2.        Sale & Purchase (T&C Sections 2, 5 and 9)

·          All orders are subject to availability.

·          Notification of cancellation of orders must be made in writing.

·          Libra reserves the right to refuse first orders from new customers of less than £450 in value.

·          Libra reserves the right to refuse orders of less than £150 in value.

·          Back Orders will automatically be sent out unless a cancellation request is received in writing by the Sales Office

·          At Libra’s discretion goods may be accepted for return and credit. Libra reserves the right to charge £35 for collection from the customer’s premises and a 20% re-stocking fee.

3.        Credit (T&C Sections 4 and 8)

·          All goods remain the property of Libra until the customer has paid all sums owing to Libra on any account.

·          For Authorised Credit accounts Invoices shall be due for payment in full 30 days from the date of Invoice.

·          Libra reserves the right to withdraw Credit facilities at any time and to seek immediate payment of all amounts due.

4.        Delivery (T&C Sections 5 and 11)

·          All goods should be examined on delivery. Any loss or damaged goods must be noted on the delivery documents and a claim made in writing within 3 days. Neither Libra nor its carriers will accept claims for damages if the goods have been signed for as unexamined.

·          Whilst Libra makes every endeavour to effect delivery on its own vehicles it will be necessary at some peak times to use other carriers. Libra must be notified if deliveries cannot be accepted on pallets.

·          England, Scotland & Wales: Orders of less than £500 in value will incur carriage charges with a minimum charge of £35

·          Northern/Southern Ireland: Standard despatch will be by pallet for which there will be a charge of £60 per pallet. Orders of greater than £1000 in value shall not incur a charge. Please call for details of carton delivery pricing.

·          Libra reserves the right to levy a surcharge for delivery of bulky items. The customer’s agreement will be sought prior to such despatch.

·          A Premium Rate delivery service is available and 48 hour delivery can be arranged at a charge of £35 or 10% of the delivery value, whichever is greater.