Refunds Policy
Our Refunds Policy
This page describes how we calculate refunds and outlines our policy on refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:
When you send your item back to us we'll process the returned item then notify you of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
we will refund only standard (Airmail) postage charges for items delivered outside the
where we collect an item from you, we reserve the right to recover the costs of collection from you.
Items returned under the 30-day or 14-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase.
Cooling-off Period
Purchases
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period please contact us via e-mail or telephone(see Contacts). Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:
http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling