Support
Always there for you - 24 hours a day, 365 days a year
At Stannah we pride ourselves on the quality of our customer service - a service unequalled in the industry. This service starts from the very first moment you contact us and continues all throughout the time that you have your Stannah Stairlift in your home.
Our trained Stannah Advisors are as friendly as they are helpful. And if there’s ever a question you want to ask, or you need help with something, it’s good to know they’re just a phone call away.
Unlike most other national stairlift companies we use our own trained engineers who operate from our nationwide network of local service centres. And in the unlikely event that you need assistance with your stairlift, we can get to you fast. We make it our aim to be with you within a couple of hours – night or day, 365 days a year.
Just as we support our customers and products, so we support our own people with first-class training and development opportunities, so they can provide our customers with a continually improving service.
Our Guarantee
At Stannah, we take care of every aspect of the business ourselves, from initial stairlift design and manufacture here in the UK through to installation. It’s this that gives us the confidence to provide a full 12-month guarantee with every Stannah Stairlift.
From the day of installation, this comprehensive guarantee covers you for parts and labour, and is extendible for all parts providing your stairlift is regularly serviced by us. We even give you your first stairlift service, absolutely free.
Of course when you buy a Stannah, you’ve also got the added reassurance of having our nationwide locally-based teams of service engineers on standby 24 hours a day, 365 days a year. So in the unlikely event that you need assistance, we can get to you fast.
We make it our aim to reach you within a couple of hours, even in the middle of the night or on Christmas Day. And with the biggest nationwide network in the country, expert help is always just around the corner.
This guaranteed peace of mind comes not as an optional extra but as part and parcel of every Stannah Stairlift.
Service Centres
Our nationwide network of service centres extends to 11 locations throughout the country, each centre offering 24-hour, backup, 365 days a year. That means wherever you live, fast, professional assistance for all our stairlifts is always close at hand, even in the middle of the night or on Christmas Day. In other words, you get the best possible service to go with the world’s best-selling stairlift.
Our service centres offer a wide range of services for stairlifts, such as planned maintenance, repair work and of course breakdown cover.