Our normal hours of business are:

Monday-Friday * 9am-5pm (excluding Bank holidays)

If you have an enquiry about the availability of a domain, or another matter, please use email as the first point of contact.

You need to include your contact details along with the domain name in question, and any other relevant information.

If you submit an anonymous enquiry or use a free email account such as hotmail or yahoo, our filtering system may delete it, in which case you will be unlikely to receive a reply.

Alternatively, you can leave a  message on our answerphone, write to us using normal post, or send us a fax.

We will answer enquiries by telephone if you request this and provide a contact number.

Feedback and Complaints Procedure

We aim to provide a quality service to our customers at all times, but occasionally things go wrong. When this happens we will do our best to resolve matters as soon as possible.

If you need to raise an issue, or a complaint, or give us some feedback then please contact us, or write to us at the address below. We will acknowledge all correspondence by the next working day and provide a full response within 5 working days.

Shores Ltd
PO Box 136
Chepstow
NP16 5XF