Shores Ltd
 

FAQ

Will we have full ownership of a domain after purchase?
Yes, purchase means outright transfer to a new Registrant. By becoming the Registrant of a .uk domain name you enter into a contract with Nominet
Terms of Domain Name Registration
Subject to the terms of this agreement you will have exclusive use of the domain.
 
Can we move a domain to a different Registrar?
Yes, you have the option to move the domain during transfer. Alternatively, we can move it at a later date (free of charge).

If we buy a domain will we have to make any further payments?
All .uk domains must be renewed every two years from the date of Registration. The cost of renewal varies, Shores charge £20 (for 2 years), Nominet charge £80 +VAT. There are no other payments to make as a Registrant, but separate charges will be payable for website hosting and email services.
 
As a customer outside the EU do I have to pay VAT?
Sales to customers outside the EU are not subject to UK VAT. If you contact us before making a purchase we can verify your details and issue an invoice without VAT.
If you  go ahead and pay VAT without contacting us beforehand you can request a refund of VAT from HM Revenue and Customs. Below, are useful links with more detailed information,
VAT and e-commerce * Pinsent Masons LLP
Electronically supplied services * HMRC

  
Why does the system not accept my order?
This will happen if you interrupt the purchase process or click the 'add to basket' button twice for the same domain. To clear the error, delete all items in the basket and start again.
If your card payment is declined then either the details that you have entered are incorrect or your card issuer has refused the purchase. You will need to contact your Bank or Credit Card company to resolve the problem, then you can go back to our website and complete the purchase.
 
How can we change contact details for the domain?
It is essential that Registrants maintain up to date contact details with Nominet, otherwise they risk losing their domain(s) because they do not receive renewal notices. All Registrants have an online account with Nominet, where they can update contact details. You can login to your account here,
Online Service Login
 
How do we setup email and a website?
On completion of the transfer your domain is ready to use. You will need to choose a hosting company and move the domain to their system. Some technical knowledge is required for this but it is a fairly simple procedure. Your hosting company will most likely provide a control panel where you can manage the settings for your domain(s) and change contact details.
 
Can we register new domain names through Shores Ltd?
Yes, but this is a manual service and restricted to .uk domains. Further details are available upon request.
 
How can I obtain a copy invoice?
As part of the purchase process using our website each new customer creates a secure online account with UK plc. You can return at a later date and login to view or print invoices, or make further purchases. You can login to your account here,
Account Login (UK plc)
Customers who opt to pay via direct banking (BACS/CHAPS) will need to contact us by email to request copy invoices.
 
What is your procedure for Complaints or Feedback?
We aim to provide a quality service to our customers at all times, but occasionally things go wrong. When this happens we will do our best to resolve matters as soon as possible.
If you need to raise an issue, or a complaint, or give us some feedback then please contact us at 930@shores.co.uk, or write to us at the address below. We will acknowledge all correspondence by the next working day and provide a full response within 5 working days.

Shores Ltd
Unit 5
Phoenix Park
Telford Street
Newport
NP19 0LW

IP Rights
Any query or claim regarding Intellectual Property Rights should be sent to us by letter, email and fax, with full details.