Assessment demonstrator - Step 2
This self-assessment focuses on 5 aspects which will indicate whether your improvement project is likely to succeed:
Management culture
Process capability maturity
Trust
Project Complexity
Benefits realisation
Step 2. Process Capability
The level of process capability of an organisation is usually a good predictor of its ability to successfully bring in standardisation and organisation-wide change.
Tick the sentences that most closely describe your organisation:
| 1. Our processes are clearly understood and complied with and we use standard systems and processes wherever possible across the organisation | Circle one |
- Strongly agree | 4 |
- Agree | 3 |
- Disagree | 2 |
- Strongly disagree | 1 |
| 2. Almost all of the information I need regularly from other parts of the organisation is readily available from our systems and can be relied upon to be accurate | |
| - Strongly agree | 4 |
| - Agree | 3 |
- Disagree | 2 |
- Strongly disagree | 1 |
| 3. We measure our performance against targets and strive to continuously improve our processes | |
| - Strongly agree | 4 |
| - Agree | 3 |
- Disagree | 2 |
- Strongly disagree | 1 |
How to score your answers
Add up your scores and look at the Capability Maturity model to identify the level of process capability indicated for your organisation:
0 - 5 = Level 1, 7 - 9 = Level 2, 11-13 = Level 3, 15 = Level 5 or higher
