Consumer Credit Act Licence

Items
Complaints Manual (Pre 1/11/07 Complaints Only)	Standardised written complaints procedures for holders of standard Consumer Credit Act licences More information
Complaints Manual V2.0 (Post 31/10/07 Complaints Only)	Standardised written complaints procedures for holders of standard Consumer Credit Act licences More information
Consumer Guidance	Guidance for consumers wishing to bring a complaint against a consumer credit firm More information
Professional Indemnity Insurance	List of PII brokers and insurers prepared to consider applications from Consumer Credit Licence holders More information