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Debt Collection
With the advent of readily available consumer credit in the 1970s, the collection of domestic sector debt became a specialised role.
Over 30 years in the business has taught us the most simple, but effective method of collection - talking to the person responsible for the payment. Our aim is to collect our client’s money, not to send people to court.
We can also provide in-house collection services where we operate under the client’s own name. We provide total sales ledger management and credit control for all types of businesses, from sole traders to FTSE 100 companies.
We strive to provide the very best service levels in the industry and our staff are highly trained and qualified to NVQ level or higher. We also provide training in the art of negotiating, as polite and courteous communication is always more likely to succeed.
Litigation
In the event of continued non-payment, legal proceedings maybe the creditor’s only remaining course of action.
We offer an in-house solicitor’s service which provides thorough and cost effective litigation, backed by a full and complete understanding of contract and credit law.
We operate a full reporting policy throughout the entire legal process to keep clients informed of costs and the likelihood of recovery.
Debt Prevention
Debt prevention is always better than collection. To encourage prevention we provide many of our clients with a 'pre-due action' service.
This thoroughly effective service promotes payment before the due date, even if there is a query. Using courteous and non-confrontational calling techniques to ascertain settlement dates, we can remind about terms of payment and resolve any dispute promptly. It helps to ensure speedy payment and creates a healthy working relationship in the commercial sector between parties.
The service can also be used to offer early settlement discounts or incentives for future dealings. This collection method has the proven benefits of improved payment habits and lower credit financing costs.
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