Designed for the contact centre services sector,  Agent i's broad suite of training modules swiftly bring the trainee up to speed on all vital areas of customer contact; customer care, sales, technology and product skills[1]*, leading to an NCI Certificate in Call Centre Techniques

The Agent i approach is ground breaking within the customer contact industry. It empowers agents to become relationship managers. It gives them the freedom, knowledge and confidence to treat customers as individuals, to gain their trust, develop and retain a customers commitment to your company. BT estimates that a bad contact centre operator costs the company £200K per year.

Agent i addresses one of the most costly problems facing nearly every company today-- staffing and retaining quality people in their customer contact departments.  According to the latest results from a UK CCA Call Centre Skills and Training study, professionally recognised qualifications for contact centre agents are regarded as an important step in raising standards and demonstrating to the wider world that employees in the sector are skilled and valued as in other areas of employment.